Due to the nature of our presale policy, please allow 4-6 weeks for the shipment of purchased pieces. Any questions about shipping should be directed to: info@caretaker.studio
IF YOUR PACKAGE IS LOST OR STOLEN
If your package is lost or stolen, please contact the shipping provider and email us at info@caretaker.studio with your order number as the subject line of the email so we can try to assist.
IF YOUR ITEM IS DAMAGED
We suggest you open your package as soon as it arrives to confirm the pieces arrived intact. Respectfully, we’ve all seen videos of shipping partners shot putting parcels into and out the back of their trucks. Bless! If your piece is damaged, the insurance included in your shipping price will cover damages. In this event, please send an email to info@caretaker.studio with your order number as the subject line of the email including images of the damage so we may assist you in filing your claim. PLEASE READ: If you have shipping damage claims they need to be filed 30 days from the ship date!
IF CUSTOMS OPENED YOUR PACKAGE
From time to time, customs may open your package for inspection. Please let us know if there are any incidental damages in the event of this occurrence.
IF YOUR PACKAGE IS DELAYED BY CUSTOMS
We have no insight into customs handling or any delays that may result from customs processing. The shipping provider should have the latest information on customs status.
VAT BILLED SEPARATELY
VAT is not included in the cost of each piece and is billed separately to the recipient. If you need to request a refund for VAT charges, please contact the customs office of the importing country directly.
HUMANITY CLAUSE
We understand that shipping can be a huge hassle. Please be aware that this company is currently run by one person (hi). I will do my best to help sort through the twisted puzzle shipping can at times present and in a timely manner. Reciprocal respect in our communications is required.
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