Due to the nature of our pre-sale structure, all sales are final. Placing a pre-order executes an agreement with this policy. Cancellations of pre-orders are not possible once they have been confirmed.
We encourage you to take a moment to think before you purchase an item from us. By exchanging monetary currency for a piece, you are choosing to become the Earth steward of this item. If you are not ready to move with this level of intentionality toward your consumption, please come back to us in the future when you are ready. See below for the full outline of our presale / preorder policy:
DEFINITION OF PREORDER
A pre-order refers to an order placed for an item that is not yet available for shipping. In order to cut down on production waste and in an effort to move toward sustainable creation, pre-orders allow our collectors to participate in intentional collecting and guarantee we only produce quantities that have been committed to. On average the Fashion Industry creates 92 Million Tons of waste annually. To understand this number, we recommend googling “the clothing mountain seen from space in the Atacama Desert of Northern Chile”. This policy is in place to ensure fairness to our collectors and to maintain the integrity of the pre-order process.
EXCEPTIONAL CIRCUMSTANCES
In exceptional circumstances, such as a significant delay in the shipping date or discontinuation of the product, we may, at our discretion, offer a cancellation option. These instances are rare and will be communicated clearly to affected customers. The studio is not able to issue refunds after 30 days from delivery date. Please note refunds for customs duties and VAT fees will need to be handled by the customs office of importing country.
EU RESIDENTS
By the sole discretion of caretaker, we may allow EU residents to return purchases made online within 14 days of delivery for a full refund. In these cases, customers are responsible for paying return shipping. Any charges incurred for returning goods are the responsibility of the customer. We cannot refund customs duties and VAT taxes as those are collected separately by the importing country. We will not reimburse shipping fees incurred for returning an item, or refund the original delivery charge unless the item is faulty or has been sent to you in error. The returned item must be postmarked or requested within 14 days of the date the item was delivered. Goods being refunded must be unused and undamaged. caretaker retains the right to delay refunds if we have not received the goods or evidence that the goods have been returned.
CONTACT INFORMATION
If you have any questions or concerns about your order, please do not hesitate to contact us: info@caretaker.studio
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